DrDoctor builds digital solutions to increase capacity within the NHS and unlock effective patient care. Their technology saves the NHS £M’s every year through a wide range of products such as; patient platform, appointment management, patient-led bookings, video consultations - to name a few! With over 7M patients on their platforms, the work they do is truly transforming our healthcare services.

Challenge

This fast-growing digital health business is scaling rapidly, with a fully functioning People, Culture & Talent team at capacity, Numi was invited to deliver Product & Engineering Leadership in the midst of the accelerated demand driven by the pandemic. Founded in 2012, the underlying technology architecture requires modernising and a new suite of products are required for DrDoctor to achieve their noble mission, to positively impact health services everywhere.

What we did

We agreed on a clearly defined and collaborative process, interviewing the founders and key decision-makers to unpick the nature of the challenge, uncovering the appetite for growth and the cultural dynamic within the company.

Fundamental to the success of this partnership, we streamlined and efficiently managed the process. We did this by utilising slack for instant messaging, weekly videos for feedback and calibration, and integration into Workable for candidate pipeline management.

We personalised the outreach, decoded it for diversity and inclusion purposes, and targeted against very narrow boundaries.

Outcome

Hired high calibre candidates: Head of Engineering; Head of Product, Software Engineer; Data Engineer.

Improved positive candidate experience feedback, curated personalised outreach, resulting in response at ratios 55%.

Reduced average time to hire to 18 days.

Impact

DrDoctor has tripled in size since the beginning of 2020, the appointment of the two Managers provided by Numi has enabled the team to scale rapidly and they have embedded brilliantly into the team.

With the continuing adoption of digital technologies, driven by the demand for remote services during the 3 UK lockdowns, DrDoctor continues to thrive and have invited Numi to continue hiring into the Product, Data & Tech org during 2021.